Designing an Ergonomic Elderly Trolley to Improve Hypermarket Competitiveness: an Indonesian Perspective

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Published: Jan 1, 2025
DOI: https://doi.org/10.28932/jis.v7i2.10374
Keywords:
competitive advantage, elderly, product design, shopping trolley, soft system methodology, quality function deployment

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Christina Wirawan
Industrial Engineering Department, Faculty of Smart Technology and Engineering, Universitas Kristen Maranatha, Bandung, Indonesia
Elty Sarvia
Industrial Engineering Department, Faculty of Smart Technology and Engineering, Universitas Kristen Maranatha, Bandung, Indonesia
Jahja Hamdani Widjaja
Management Department, Faculty of Digital Business and Law, Universitas Kristen Maranatha, Bandung, Indonesia
Martin Martin
Industrial Engineering Department, Faculty of Smart Technology and Engineering, Universitas Kristen Maranatha, Bandung, Indonesia

Abstract

Owing to physical constraints, elderly individuals frequently have trouble shopping at hypermarkets. To address this issue, this study builds a trolley to assist the elderly in shopping comfortably. Furthermore, this design provides a hypermarket with distinct and competitive advantages in terms of increasing customer traffic. This study employs both qualitative and quantitative approaches. Soft System Methodology was utilized to conceptualize the problem qualitatively, while quality function deployment and morphological diagrams were employed to process quantitative data. The result of this study was an elderly trolley design. The trolley is designed based on anthropometric data of the elderly. The shape of the trolley is not much different from a regular trolley but is equipped with a powered component so that it can be driven, a raised seat, and a foldable basket. Payment service support for the designed trolley has also been developed. With the design of the trolley and payment services for the elderly, it is expected that the elderly will be more comfortable shopping and increase the competitiveness of hypermarkets.

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How to Cite
Wirawan, C., Sarvia, E., Widjaja, J. H., & Martin, M. (2025). Designing an Ergonomic Elderly Trolley to Improve Hypermarket Competitiveness: an Indonesian Perspective. Journal of Integrated System, 7(2), 184–199. https://doi.org/10.28932/jis.v7i2.10374
Issue
Vol. 7 No. 2 (2024): Journal of Integrated System Vol. 7 No. 2 (December 2024)
Section
Articles
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