Alaan Y. Pengaruh Service Quality (Tangible, Empathy, Reliability, Responsiveness dan Assurance) terhadap Customer Satisfaction: Penelitian pada Hotel Serela Bandung. JMM [Internet]. 2016May2 [cited 2024Nov.20];15(2). Available from: http://114.7.153.31/index.php/jmm/article/view/18