Alaan Y. Pengaruh Service Quality (Tangible, Empathy, Reliability, Responsiveness dan Assurance) terhadap Customer Satisfaction: Penelitian pada Hotel Serela Bandung. JMM [Internet]. 2 Mei 2016 [dikutip 11 April 2025];15(2). Tersedia pada: http://114.7.153.31/index.php/jmm/article/view/18