Matulatuwa FM. Analisis Kepuasan Pelanggan Terhadap Pelayanan PT. POS Indonesia (Persero) Cabang Ambon Menggunakan Metode Servqual dan Lexicon Based. JuTISI [Internet]. 2017Aug.10 [cited 2024Oct.5];3(2). Available from: http://114.7.153.31/index.php/jutisi/article/view/674