Linking perceived organizational support to psychological empowerment: The mediating role of perceived employee fits

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Published: May 18, 2026
DOI: https://doi.org/10.28932/jmm.v25i2.14357
Keywords:
perceived organizational support, perceptual fit, psychological empowerment, Social Exchange Theory dukungan organisasi yang dirasakan, kesesuaian persepsi, pemberdayaan psikologis, Teori Pertukaran Sosial

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Michelle Michelle
Fakultas Ekonomi dan Bisnis, Universitas Katolik Indonesia Atma Jaya
Levi Nilawati
Fakultas Ekonomi dan Bisnis, Universitas Katolik Indonesia Atma Jaya

Abstract

The purpose of this research is to determine the mediating effect of perceived fit on the relationship between perceived organizational support and psychological empowerment in national private banking employees in Jakarta. This study uses a quantitative approach with an online survey method. Given the large population of employees in five national private banks in Jakarta, the researcher used non-probability sampling, specifically convenience sampling, to recruit respondents through the LinkedIn platform. The final sample size analyzed consisted of 200 private bank employees who were willing to complete the questionnaire. The mediation model was tested using Macro Process Model 4. The results showed that perception of organizational support has a significant positive effect on perception of fit. In addition, perceived fit has a significant positive effect on psychological empowerment, and perceived organizational support also has a significant positive effect on psychological empowerment. This study contributes to the literature on Social Exchange Theory to explain the mediation of employee's perceived fit in the relationship between organizational support and employees' psychological empowerment. This research provides a practical contribution that the awareness of private banking employees in Jakarta has a positive impact on psychological empowerment when employees feel supported by the organization.

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How to Cite
Michelle, M., & Nilawati, L. (2026). Linking perceived organizational support to psychological empowerment: The mediating role of perceived employee fits. Jurnal Manajemen Maranatha, 25(2), 187–200. https://doi.org/10.28932/jmm.v25i2.14357
Issue
Vol. 25 No. 2 (2026): Jurnal Manajemen Maranatha
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Articles
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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