Determinant of online purchase decision process among Muslim consumers of Shopee users: Trust as mediation variable

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Published: May 24, 2024
DOI: https://doi.org/10.28932/jmm.v23i2.8719
Keywords:
Big Ramadan Sale, online customer review, online purchase decision process, service quality, trust Big Ramadan Sale, kepercayaan, kualitas layanan, proses keputusan pembelian online, ulasan online pelanggan

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Selamat Muliadi
Program Studi Hukum Ekonomi Syariah, Fakultas Syariah, Institut Agama Islam Hamzanwadi Nahdlatul Wathan Lombok Timur
Sri Ndaru Arthawati
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Sultan Ageng Tirtayasa
Rini Oktavera
Program Studi Teknik Industri, Fakultas Teknik, Universitas W. R. Supratman Surabaya
Willson Gustiawan
Program Studi Administrasi Bisnis, Politeknik Negeri Padang
Wira Pramana Putra
Program Studi Perdagangan Internasional, Fakultas Psikologi, Bisnis, dan Teknologi, Universitas YPIB Majalengka

Abstract

Every e-commerce company must be keen to see the opportunity to grow and effectively develop new innovations in the face of such fierce competition in order to keep customers from moving and to continue doing business with the company. One strategy to grow the current buying and selling industry quickly is to sell products online on social media and e-commerce platforms. This study aims to analyze and examine the factor influencing of Big Ramadan Sale, service quality, and online customer review on online purchase decision process with the trust as a mediating variable in Shopee application users. The quantitative and regression analysis were used as the research method in this study. The sample was obtained using a purposive sampling method and 110 respondents as a sample source was distribution online questionnaires via WhatsApp to Shopee users in East Lombok. The data analyzed with Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of this study indicate that the Big Ramadan Sale, online customer review, and trust significantly influence on online purchase decision process, while service quality does not significantly affect on online purchase decision process in Shopee users. The trust is able to full mediation the influence of service quality and online customer review on online purchase decision process, while the trust is unable to mediation the influence of Big Ramadan Sale on online purchase decision process in Shopee users. The finding of study can be a reference for future researchers who will study similar problems related to the determining factors of the online purchasing decision process in marketplaces in Indonesia. It is hoped that the results of this research can help companies maintain transaction security and provide reviews that can strengthen consumer trust so that the online shopping decision process continues to improve.

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How to Cite
Muliadi, S., Arthawati, S. N., Oktavera, R., Gustiawan, W., & Putra, W. P. (2024). Determinant of online purchase decision process among Muslim consumers of Shopee users: Trust as mediation variable. Jurnal Manajemen Maranatha, 23(2), 233–246. https://doi.org/10.28932/jmm.v23i2.8719
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Vol. 23 No. 2 (2024): Jurnal Manajemen Maranatha
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Articles
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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