Beban kerja, dukungan penyelia, dan komitmen organisasional sebagai anteseden kinerja

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Diterbitkan: Nov 1, 2026
DOI: https://doi.org/10.28932/jmm.v26i1.15289
Kata Kunci:
job performance, organizational commitment, public service employees, supervisor support, workload aparatur sipil negara, beban kerja, dukungan penyelia, kinerja, komitmen organisasional

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Rusmawati Setijaningrum
Master of Management Study Program, Faculty of Business, Universitas Katolik Widya Mandala Surabaya
Fenika Wulani
Department of Management, Faculty of Business, Universitas Katolik Widya Mandala Surabaya

Abstrak

Studi ini menginvestigasi anteseden dari kinerja pegawai yang merupakan aparatur sipil negara di Kantor Pertanahan Kabupaten Madiun. Dalam studi ini dipertimbangkan efek dari beban kerja dan dukungan penyelia pada kinerja. Komitmen organisasional diuji sebagai mediator pada hubungan antara beban kerja dan dukungan penyelia dengan kinerja. Populasi studi ini adalah 100 orang pegawai non manajerial yang bekerja di Kantor Pertanahan Kabupaten Madiun. Data dikumpulkan dengan menggunakan kuesioner dan menghasilkan 97 respons. Riset ini menggunakan partial least squares-structural equation modeling (PLS-SEM) dengan perangkat lunak SmartPLS. Hasil analisis menunjukkan bahwa beban kerja meningkatkan kinerja, baik secara langsung maupun tidak langsung, melalui komitmen organisasional. Namun kinerja dapat ditingkatkan oleh dukungan penyelia hanya jika melalui komitmen organisasional. Penemuan studi ini mengindikasikan pentingnya pengelolaan pegawai sebagai sumber daya berharga di organisasi. Seleksi pelamar dan pelatihan adalah aktivitas-aktivitas kunci yang memampukan pegawai untuk beradaptasi pada berbagai dinamika proses kerja dan mencapai kinerja organisasional yang tinggi.

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Cara Mengutip
Setijaningrum, R., & Wulani, F. (2026). Beban kerja, dukungan penyelia, dan komitmen organisasional sebagai anteseden kinerja. Jurnal Manajemen Maranatha, 26(1), 17–28. https://doi.org/10.28932/jmm.v26i1.15289
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Vol 26 No 1 (2026): Jurnal Manajemen Maranatha
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