Komitmen afektif karyawan hotel: Peran berbagi pengetahuan dan kepuasan kerja

Bilah Samping Artikel

PDF
Diterbitkan: May 24, 2024
DOI: https://doi.org/10.28932/jmm.v23i2.8444
Kata Kunci:
affective commitment, hotel, job satisfaction, knowledge sharing berbagi pengetahuan, hotel, kepuasan kerja, komitmen afektif

Isi Artikel Utama

Andreas Irawan Tirto
Program Studi Manajemen, Fakultas Bisnis, Unika Widya Mandala Surabaya
Fenika Wulani
Program Studi Manajemen, Fakultas Bisnis, Unika Widya Mandala Surabaya

Abstrak

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh berbagi pengetahuan dan kepuasan kerja terhadap komitmen afektif karyawan hotel yang bekerja di Surabaya. Pengumpulan data dilakukan dengan kuesioner survei. Responden penelitian ini berjumlah 63 orang. Analisis data dilakukan berbasis regresi linier berganda. Hasil penelitian menunjukkan bahwa kepuasan kerja secara signifikan berpengaruh positif terhadap komitmen afektif. Penemuan ini bermakna bahwa semakin tinggi kepuasan kerja, semakin tinggi pula komitmen afektif, demikian juga sebaliknya. Namun demikian, perilaku berbagi pengetahuan tidak berpengaruh signifikan terhadap komitmen afektif. Hasil studi ini menunjukkan bahwa hotel perlu memuaskan karyawannya dengan berbagai faktor seperti desain pekerjaan, dukungan atasan dan rekan kerja, serta pemberian pengakuan dan penghargaan.

Unduhan

Data unduhan belum tersedia.

Rincian Artikel

Cara Mengutip
Tirto, A. I., & Wulani, F. (2024). Komitmen afektif karyawan hotel: Peran berbagi pengetahuan dan kepuasan kerja. Jurnal Manajemen Maranatha, 23(2), 163–174. https://doi.org/10.28932/jmm.v23i2.8444
Terbitan
Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Bagian
Articles
Creative Commons License

Artikel ini berlisensi Creative Commons Attribution-NonCommercial 4.0 International License.

Referensi

Abdelmoteleb, S. A. (2019). A new look at the relationship between job stress and organizational commitment: A three-wave longitudinal study. Journal of Business and Psychology, 34(3), 321-336. https://doi.org/10.1007/s10869-018-9543-z

Aboramadan, M., Dahleez, K., & Hamad, M. H. (2020). Servant leadership and academics outcomes in higher education: The role of job satisfaction. International Journal of Organizational Analysis, 29(3), 562-584. https://doi.org/10.1108/IJOA-11-2019-1923

Afsar, B., Masood, M., & Umrani, W. A. (2019). The role of job crafting and knowledge sharing on the effect of transformational leadership on innovative work behavior. Personnel Review, 48(5), 1186-1208. https://doi.org/10.1108/PR-04-2018-0133

Akçin, K. (2023). The mediating effect of psychological resilience in the impact of increasing job insecurity with the pandemic, on organizational commitment and turnover intention. Kybernetes, 1-15. https://doi.org/10.1108/K-08-2022-1126

Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63, 1-18. https://doi.org/https://psycnet.apa.org/doi/10.1111/j.2044-8325.1990.tb00506.x

Bae, S. (2023). Evaluating hospitality employees ’ various relationships and the effects on organizational commitment. International Hospitality Review, 37(2), 202-218. https://doi.org/10.1108/IHR-01-2021-0005

Bartol, K. M., & Srivastava, A. (2002). Encouraging knowledge sharing: The role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76. https://doi.org/10.1177/107179190200900105

Bharadwaj, S., Khan, N. A., & Yameen, M. (2022). Unbundling employer branding, job satisfaction, organizational identification and employee retention: A sequential mediation analysis. Asia-Pacific Journal of Business Administration, 14(3), 309-334. https://doi.org/10.1108/APJBA-08-2020-0279

Charni, H., Brun, I., & Ricard, L. (2020). Impact of employee job satisfaction and commitment on customer perceived value: An original perspective. International Journal of Bank Marketing, 38(3), 737-755. https://doi.org/10.1108/IJBM-03-2019-0097

Chaudhary, P., & Lodhwal, R. K. (2017). An analytical study of organizational role stress (ORS) in employees of nationalized banks: A case of Allahabad Bank. Journal of Management Development, 36(5), 671-680. https://doi.org/https://doi.org/10.1108/jmd-09-2015-0137

Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social exchange theory: A critical review with theoretical remedies. Academy of Management Annals, 11(1), 479-516. https://doi.org/https://psycnet.apa.org/doi/10.5465/annals.2015.0099

Dabbagh, A., Seens, H., Fraser, J., & MacDermid, J. C. (2023). Construct validity and internal consistency of the home and family work roles questionnaires: A cross-sectional study with exploratory factor analysis. BMC Women’s Health, 23(1), 1-9. https://doi.org/10.1186/s12905-023-02199-1

Dewi, H. P. (2022). Strategi public relations hotel budget di Surabaya dalam membentuk brand loyalty. Keluwih: Jurnal Sosial dan Humaniora, 3(1), 1-11. https://doi.org/https://doi.org/10.24123/soshum.v3i1.4911

Dwyer, R. J., & Azevedo, A. (2016). Preparing leaders for the multi-generational workforce. Journal of Enterprising Communities, 10(3), 281-305. https://doi.org/10.1108/JEC-08-2013-0025

Farooq, N., Hayat, K., Bilal, H., & Raza, W. (2020). Knowledge sharing culture influences on organizational commitment: The mediating role of pay satisfaction. Journal of Accounting and Finance in Emerging Economies, 6(1), 117-126. https://doi.org/10.26710/jafee.v6i1.1062

Gil, A. J., & Mataveli, M. (2017). Learning processes and job satisfaction in the Spanish wine sector: The moderating effect of organizational size and employees’ educational level. Personnel Review, 46(3), 624-643. https://doi.org/10.1108/PR-01-2015-0013

Han, H., Lee, K. S., Kim, S. (Sam), Wong, A. K. F., & Moon, H. (2022). What influences company attachment and job performance in the COVID-19 era? Airline versus hotel employees. Tourism Management Perspectives, 44(August), 101001. https://doi.org/10.1016/j.tmp.2022.101001

Harianto, A. (2016). Pengaruh motivasi kerja terhadap komitmen afektif dengan kepuasan kerja sebagai variabel mediator di hotel X. Kinerja, 20(2), 95-104. https://doi.org/10.24002/kinerja.v20i2.837

Hazeen Fathima, M., & Umarani, C. (2023). Fairness in human resource management practices and engineers’ intention to stay in Indian construction firms. Employee Relations, 45(1), 156-171. https://doi.org/10.1108/ER-07-2021-0308

Hlee, S. (2020). How reviewer level affects review helpfulness and reviewing behavior across hotel classifications: The case of Seoul in Korea. Industrial Management and Data Systems, 121(6), 1191-1215. https://doi.org/10.1108/IMDS-03-2020-0150

Hsiao, Y. H., & Hsiao, Y. T. (2021). Online review analytics for hotel quality at macro and micro levels. Industrial Management and Data Systems, 121(2), 268-289. https://doi.org/10.1108/IMDS-04-2020-0214

Izogo, E. E., Elom, M. E., & Mpinganjira, M. (2020). Examining customer willingness to pay more for banking services: The role of employee commitment, customer involvement and customer value. International Journal of Emerging Markets, 16(6), 1176-1201. https://doi.org/10.1108/IJOEM-10-2019-0850

Jeon, K. S., & Choi, B. K. (2020). A multidimensional analysis of spiritual leadership, affective commitment and employees’ creativity in South Korea. Leadership and Organization Development Journal, 41(8), 1035-1052. https://doi.org/10.1108/LODJ-08-2019-0352

Jin, S., Seo, M. G., & Shapiro, D. L. (2016). Do happy leaders lead better? Affective and attitudinal antecedents of transformational leadership. Leadership Quarterly, 27(1), 64-84. https://doi.org/10.1016/j.leaqua.2015.09.002

Kasekende, F., Nasiima, S., & Otengei, S. O. (2020). Strategic human resource practices, emotional exhaustion and OCB: The mediator role of person-organization fit. Journal of Organizational Effectiveness, 7(3), 275-295. https://doi.org/10.1108/JOEPP-04-2020-0056

Kaya, B., & Karatepe, O. M. (2020). Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership? International Journal of Contemporary Hospitality Management, 32(6), 2075-2095. https://doi.org/10.1108/IJCHM-05-2019-0438

Lakshman, C., Rai, S., & Lakshman, S. (2022). Knowledge sharing, organizational commitment and turnover intention among knowledge workers: A knowledge-based perspective. Journal of Asia Business Studies, 16(5), 768-785. https://doi.org/10.1108/JABS-07-2020-0277

Lombardi, S., Sassetti, S., & Cavaliere, V. (2019). Linking employees’ affective commitment and knowledge sharing for an increased customer orientation. International Journal of Contemporary Hospitality Management, 31(11), 4293-4312. https://doi.org/10.1108/IJCHM-03-2018-0261

Luturlean, B. S., & Prasetio, A. P. (2019). Antecedents of employee’s affective commitment the direct effect of work stress and the mediation of job satisfaction. Journal of Applied Management, 17(4), 697-712. https://jurnaljam.ub.ac.id/index.php/jam/article/view/1586

Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlate. Employee Assistance Quarterly, 13(2), 1-16. https://doi.org/https://psycnet.apa.org/doi/10.1300/J022v13n02_01

Masry-Herzallah, A., & Da’as, R. (2021). Cultural values, school innovative climate and organizational affective commitment: A study of Israeli teachers. International Journal of Educational Management, 35(2), 496-512. https://doi.org/10.1108/IJEM-06-2020-0302

Mehrzad, A., & Rostan, P. (2021). Job satisfaction of women employees of the public sector of Afghanistan. PSU Research Review. Advance online publication. https://doi.org/10.1108/prr-05-2021-0025

Memon, M. A., Ting, H., Cheah, J.-W., Thurasamy, R., Chuah, F., & Huei Cham, T. (2020). Sample size for survey research: Review and recommendations. Journal of Applied Structural Equation Modeling, 4(2), 1-20. https://doi.org/http://dx.doi.org/10.47263/JASEM.4(2)01

Meyer, J. P., & Allen, N. J. (1984). Testing the “side-bet theory” of organizational commitment: Some methodological considerations. Journal of Applied Psychology, 69(3), 372-378. https://doi.org/10.1037/0021-9010.69.3.372

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. In Human Resource Management Review, 1(1), 61-89. https://doi.org/10.6007/ijarbss/v6-i12/2464

Molm, L. D. (1991). Affect and social exchange: Satisfaction in power-dependence relations. American Sociological Review, 56(4), 475-493. https://doi.org/https://psycnet.apa.org/doi/10.2307/2096269

Mousa, M., Arslan, A., & Abdelgaffar, H. (2023). Psychological contract of employees in family-owned hotels: The role of talent management practices. Journal of Family Business Management, 13(4), 1306-1319. https://doi.org/10.1108/JFBM-03-2023-0029

Naim, M. F., & Lenka, U. (2017). Linking knowledge sharing, competency development, and affective commitment: Evidence from Indian Gen Y employees. Journal of Knowledge Management, 21(4), 885-906. https://doi.org/http://dx.doi.org/10.1108/JKM-08-2016-0334

Naim, M. F., & Lenka, U. (2018). Development and retention of Generation Y employees: A conceptual framework. Employee Relations, 40(2), 433-455. https://doi.org/10.1108/ER-09-2016-0172

Nazarian, A., Soares, A., & Lottermoser, B. (2017). Inherited organizational performance? The perceptions of generation Y on the influence of leadership styles. Leadership and Organization Development Journal, 38(8), 1078-1094. https://doi.org/10.1108/LODJ-05-2016-0119

Nguyen, T. M., & Malik, A. (2022). Impact of knowledge sharing on employees’ service quality: The moderating role of artificial intelligence. International Marketing Review, 39(3), 482-508. https://doi.org/10.1108/IMR-02-2021-0078

Pathak, D., Srivastava, S., Tripathi, P. M., & Gugnani, R. (2023). An integrated model to study workplace passion and job satisfaction among hotel employees: An emerging market perspective. International Journal of Emerging Markets. Advance online publication. https://doi.org/10.1108/IJOEM-12-2021-1803

Pathardikar, A. D., Mishra, P. K., & Sahu, S. (2023). Procedural justice influencing affective commitment: Mediating role of organizational trust and job satisfaction. Journal of Asia Business Studies, 17(2), 371-384. https://doi.org/10.1108/JABS-08-2021-0356

Porter, C. M. (2018). Long live social exchange theory. Industrial and Organizational Psychology, 11(3), 498-504. https://doi.org/http://dx.doi.org/10.1017/iop.2018.102

Porter, L. W., Crampon, W. J., & Smith, F. J. (1976). Organizational commitment and managerial turnover: A longitudinal study. Organizational Behavior and Human Performance, 15(1), 87-98. https://doi.org/10.1016/0030-5073(76)90030-1

Porter, L. W., Steers, R. M., & Mowday, R. T. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609. https://doi.org/https://psycnet.apa.org/doi/10.1037/h0037335

Ro, Y. J., Yoo, M., Koo, Y., & Song, J. H. (2021). The roles of learning orientation: Structural determinants for improving knowledge sharing with committed and satisfied employees. Industrial and Commercial Training, 53(1), 60-76. https://doi.org/10.1108/ICT-10-2019-0094

Sang, L., Xia, D., Ni, G., Cui, Q., Wang, J., & Wang, W. (2020). Influence mechanism of job satisfaction and positive affect on knowledge sharing among project members: Moderator role of organizational commitment. Engineering, Construction and Architectural Management, 27(1), 245-269. https://doi.org/10.1108/ECAM-10-2018-0463

Sheikh, A. M. (2023). Impact of perceived organizational support on organizational commitment of banking employees: Role of work-life balance. Journal of Asia Business Studies, 17(1), 79-99. https://doi.org/10.1108/JABS-02-2021-0071

Silva, R., Dutra, J., Veloso, E. F. R., & Trevisan, L. (2020). Leadership and performance of Millennial generation in Brazilian companies. Management Research, 18(3), 245-261. https://doi.org/10.1108/MRJIAM-02-2019-0910

Sureiman, O., & Mangera, C. (2020). F-test of overall significance in regression analysis simplified. Journal of the Practice of Cardiovascular Sciences, 6(2), 116. https://doi.org/10.4103/jpcs.jpcs_18_20

Vidyani, N. P., & Desiana, P. M. (2019). The effect of knowledge sharing on affective commitment: The mediation role of competency development of gen Y employees at PT PP (Persero), Tbk Head Office. Advances in Economics, Business and Management Research, 72, 105-110. https://doi.org/10.2991/icbmr-18.2019.18

Wu, C. M., & Chen, T. J. (2018). Collective psychological capital: Linking shared leadership, organizational commitment, and creativity. International Journal of Hospitality Management, 74(October 2017), 75-84. https://doi.org/10.1016/j.ijhm.2018.02.003

Yuniawan, A., & Udin, U. (2020). The influence of knowledge sharing, affective commitment, and meaningful work on employee‘s performance. International Journal of Economics and Business Administration, VIII(Issue 3), 72-82. https://doi.org/10.35808/ijeba/487

Zang, D., Liu, C., & Jiao, Y. (2021). Abusive supervision, affective commitment, customer orientation, and proactive customer service performance: Evidence from hotel employees in China. Frontiers in Psychology. 12, 648090. https://doi.org/10.3389/fpsyg.2021.648090