Determinants of employee performance at the human resources agency mediated by work motivation

Article Sidebar

PDF (Bahasa Indonesia)
Published: Nov 14, 2025
DOI: https://doi.org/10.28932/jmm.v25i1.13360
Keywords:
employee performance, human resource development, work environment, work motivation kinerja pegawai, lingkungan kerja, motivasi kerja, pengembangan SDM

Main Article Content

Asraf Asraf
Program Studi Manajemen, Sekolah Tinggi Ilmu Ekonomi (STIE) Enam-Enam Kendari
Hasnia Hasnia
Program Studi Manajemen, Sekolah Tinggi Ilmu Ekonomi (STIE) Enam-Enam Kendari
Dedy Takdir Syaifuddin
Program Studi Manajemen, Sekolah Tinggi Ilmu Ekonomi (STIE) Enam-Enam Kendari

Abstract

Human resources are responsible for carrying out various tasks and play a pivotal role in fostering organizational progress. Each organization applies different standards in evaluating potential candidates for human resource positions. One of the crucial problems encountered by institutions is the effort to continuously improve employee performance. The enhancement of workforce quality and efficiency can be achieved through training program, career development, and the creation of a supportive work environment on employee performance, with work motivation serving as a mediating variable, at the Human Resource Development Agency of Southeast Sulawesi Province. The study employs a quantitative approach and utilizes regression analysis. The population consisted of all 76 employees of BPSDM, and a purposive sampling technique was used to select 63 respondents based on completed questionnaires. The data were examined using SEM-PLS reveal that human resource development and the work environment exert a positive and significant impact on employee performance. In contrast, work motivation does not demonstrate a significant direct effect on performance. Work motivation acts as a mediating variable in the link between human resource development and performance, effectively bridging this relationship. However, it does not mediate the impact of the work environment on performance. These study findings may serve as a valuable reference for provincial government institutions in their effort to enhance performance, ultimately leading to improvement in the quality of public services delivery to the community.

Downloads

Download data is not yet available.

Article Details

How to Cite
Asraf, A., Hasnia, H., & Syaifuddin, D. T. (2025). Determinants of employee performance at the human resources agency mediated by work motivation. Jurnal Manajemen Maranatha, 25(1), 115–128. https://doi.org/10.28932/jmm.v25i1.13360
Issue
Vol. 25 No. 1 (2025): Jurnal Manajemen Maranatha
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

References

Al-Kassem, A., Momani, H. R., Assad, N. F., Alzghoul, A. M., & Bayoumy, M. S. A. (2025). Work-life balance and its impact on employee performance: HR strategies for success. International Journal of Innovative Research and Scientific Studies, 8(5), 646-657. https://doi.org/10.53894/ijirss.v8i5.8807

Aliyyah, N., Prasetyo, I., Rusdiyanto, R., Endarti, E. W., Mardiana, F., Winarko, R., Chamariyah, C., Mulyani, S., Grahani, F. O., Rochman, A. S., Kalbuana, N., Hidayat, W., & Tjaraka, H. (2021). What affects employee performance through work motivation? Journal of Management Information and Decision Sciences, 24(1), 1-14. https://doi.org/10.5281/zenodo.7057658

Arifin, S., & Narmaditya, B. S. (2024). Fostering employee performance of civil servants in Indonesia: The mediating role of organisational citizenship behaviour. SA Journal of Human Resource Management, 22, 1-9. https://doi.org/10.4102/sajhrm.v22i0.2412

Astarina, I., Fitrio, T., Hapsila, A., Supriyadi, A., & Cahyono, D. (2022). The role of training in mediating the effect of competence, compensation on employee performance. Jurnal Economia, 18(1), 132-147. https://doi.org/10.21831/economia.v18i1.42881

Aula, S., Hanoum, S., & Prihananto, P. (2022). Peran manajemen sumber daya manusia dalam meningkatkan resiliensi organisasi: Sebuah studi literatur. Jurnal Sains dan Seni ITS, 11(1), D143-D148. https://doi.org/10.12962/j23373520.v11i1.67483

Azmy, A., Risza, H., & Adhykusuma, A. (2022). Implications of work motivation, employee discipline, and compensation on employee performance while working from home at a digital marketing company. Jurnal Manajemen dan Pemasaran Jasa, 15(1), 13-36. https://doi.org/10.25105/jmpj.v15i1.12791

Bakri, Y., Aedy, H., & Asraf, A. (2024). Pengaruh pemberdayaan pegawai dan motivasi kerja terhadap kinerja pegawai pada kantor Dinas Pengendalian Penduduk Keluarga Berencana Pemberdayaan Perempuan dan Perlindungan Anak Kabupaten Konawe Kepulauan. YUME: Journal of Management, 7(2), 695-705. https://doi.org/10.37531/yum.v7i2.6791

Banne, A., Arifin, S., Latief, D., & Pratiwi, I. (2023). Faktor-faktor yang mempengaruhi kinerja pegawai pada PT. PLN (Persero) ULTG Palopo. Value: Jurnal Manajemen dan Akuntansi, 18(2), 309-325. https://doi.org/10.32534/jv.v18i2.3946

Bupu, Y. Y., & Wardani, D. (2024). The influence of career development, work motivation, and competence on employee performance. Jurnal Ilmu Manajemen dan Ekonomika, 16(2), 113-128. https://doi.org/10.35384/jime.v16i2.559

Cahya, A. D., Ratnasari, N. T., & Putra, Y. P. (2021). Pengaruh lingkungan kerja, stress kerja, dan motivasi kerja terhadap kinerja karyawan (Studi kasus UMKM Buah Baru Online (BBO) di Gamping Yogyakarta). JBE: Jurnal Bingkai Ekonomi, 6(2), 71-83. https://doi.org/10.54066/jbe.v6i2.114

Dewi, N. P., Indrayani, I., Wibisono, C., & Rumengan, A. E. (2024). Government employee assessment to support public performance organization learned from Riau Island Province. Cogent Business & Management, 11(1), 2368322. https://doi.org/10.1080/23311975.2024.2368322

Efendi, S. (2022). Work motivation mediates: Relationship of competence and training on auditor performance. Atestasi: Jurnal Ilmiah Akuntansi, 5(1), 109-123. https://doi.org/10.57178/atestasi.v5i1.30

Faizah, S., Hasana, N., Hardjowikarto, D., & Sunimah, S. (2025). The effect of career development, work motivation and competence on employee performance at PT. Bumi Menara Internusa Cirebon. Interdisciplinary Social Studies, 4(3), 165-172. https://doi.org/10.55324/iss.v4i3.845

Febrian, W. D., & Sani, I. (2023). Analysis of work environment, attitude, coaching, and servant leadership on job satisfaction mediated by career development: Literature review study. Indonesian Journal of Business Analytics, 3(4), 1089-1104. https://doi.org/10.55927/ijba.v3i4.5031

Fibriadi, H., Yusuf, M., & Abduh, M. R. (2022). The effect of conpensation and work environment on employee performance at Bank BTN Syariah Banjarmasin branch office. Al-AMWAL: Jurnal Ekonomi dan Perbankan Syariah, 14(2), 197-210. https://doi.org/10.24235/amwal.v14i2.11075

Frinaldi, A., Putri, N. E., Embi, M. A., & Afdalisma, A. (2023). Public sector performance and digital-governance effectiveness predicted by community happiness as a representation of culture. Journal of Ethnic and Cultural Studies, 10(2), 90-108. https://doi.org/10.29333/ejecs/1398

Gah, D. Z. R., & Syam, A. H. (2022). Pengaruh kompensasi dan kompetensi terhadap kinerja pegawai Kejaksaan Tinggi Sulawesi Selatan. Economics and Digital Business Review, 3(1), 60-71. https://doi.org/https://doi.org/10.37531/ecotal.v3i1.118

Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). An introduction to Partial Least Squares Structural Equation Modeling (PLS-SEM) using R. Springer Nature. https://doi.org/https://doi.org/10.1007/978-3-030-80519-7_1

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 1-24. https://doi.org/10.1108/EBR-11-2018-0203

Hasnakamilah, A., & Purnomo, Y. J. (2023). The influence of motivation and discipline on employee performance in the public sector in Bandung. JIMKES: Jurnal Ilmiah Manajemen, 11(3), 647-656. https://doi.org/10.37641/jimkes.v11i3.2158

Heliana, H., & Wahyuni, H. (2024). Big data analysis in human resources decision making: Optimizing workforce management. Jurnal Riset Manajemen Sains Indonesia, 15(1), 58-69. https://doi.org/10.21009/JRMSI.015.1.06

Hotmaulina, S. (2023). Metode penelitian kuantitatif. UKI Press

Jatmiko, B. (2020). Pengaruh pengawasan internal, akuntabilitas dan transparansi terhadap kinerja Pemerintah Daerah Kabupaten Sleman. Jurnal Akuntansi Trisakti, 7(2), 231-246. https://doi.org/10.25105/jat.v7i2.7446

Kristiyadi, F., & Winarto, O. P. (2025). Factors affecting millennial employee engagement in DKI Jakarta. Jurnal Syntax Transformation, 6(8), 271-287. https://doi.org/10.46799/jst.v6i8.1097

Mahatani, C., Mansur, M., Noch, M. Y., & Pongtiku, A. (2025). Pengaruh lingkungan kerja terhadap kinerja pegawai melalui motivasi kerja sebagai variabel mediasi. Advances in Management & Financial Reporting, 3(3), 820-830. https://doi.org/10.60079/amfr.v3i3.608

Malik, S., Luthfi, M., Malik, M. T., & Amelia, A. (2023). The influence of competence and work discipline on the performance of government employees. Journal of Indonesian Scholars for Social Research, 3(1), 73-81. https://doi.org/10.59065/jissr.v3i1.93

Mandiyasa, I. K. S., Putri, C. I. A. V. N., Sudiayani, N. N., Herlambang, P. G. D., & Sulendri, N. M. (2025). Pengaruh disiplin kerja terhadap kinerja pegawai dengan motivasi kerja sebagai variabel mediasi pada UPT Samsat Gianyar. Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat, 17(1), 1-14. https://doi.org/10.70358/jurnalakses.v17i1.1564

Mardianty, D., & Sari, A. J. (2025). The effect of career development and work motivation on employee performance transportation agency. Jurnal Ilmiah Manajemen Kesatuan, 13(4), 2245-2256. https://doi.org/10.37641/jimkes.v13i4.3269

Meho, H., & Christian, F. (2019). Analysis of government employee performance in Keerom Regency, Papua, Indonesia. Journal of Economics, Business, and Government Challenges, 2(2), 126-135. https://doi.org/10.33005/ebgc.v2i2.79

Ningsih, L. K., & Prastiwi, N. L. P. E. Y. (2022). Improving the performance of hospital employees reviewed from the perspective of organizational culture, organizational citizenship behavior, and organizational commitment. International Journal of Social Science and Business, 6(1), 39-46. https://doi.org/10.23887/ijssb.v6i1.40765

Nurrahmah, W., Sumastuti, E., & Violinda, Q. (2024). Motivasi sebagai mediasi antara K3 lingkungan kerja beban kerja dan kinerja karyawan. Jurnal Ilmiah Ekonomi dan Bisnis, 17(1), 302-316. https://doi.org/10.51903/e-bisnis.v17i1.1925

Oladimeji, K. A., & Abdulkareem, A. K. (2022). Ethical leadership and employee performance in the public sector: The mediating effects of motivation and satisfaction. Jurnal Studi Pemerintahan, 13(2), 133-148. https://doi.org/10.18196/jgp.v13i2.14903

Pratama, G. D. (2020). Effect of motivation and work environment on employee performance in work unit implementation on the Jakarta Metropolitan I national road. Jurnal Ilmiah Ilmu Administrasi Publik, 9(2), 25-34. https://doi.org/10.26858/jiap.v10i1.13566

Pratama, I. P. A. E., Sarmawa, I. W. G., & Wahyuni, N. M. (2023). The influence of work environment and work motivation on employee performance with organizational citizenship behavior (OCB) as a mediating variable. IJESSS: International Journal of Environmental, Sustainability, and Social Science, 6(4), 759-774. https://doi.org/10.38142/ijesss.v6i4.1473

Putra, I. M. M., Widyani, A. A. D., & Saraswati, N. P. A. S. (2022). Pengaruh pengembangan sumber daya manusia terhadap kinerja karyawan dengan motivasi sebagai variabel intervening pada LPD di Kecamatan Mengwi Badung. Jurnal EMAS, 3(6), 10-22. https://doi.org/10.30388/emas.v3i6.4162

Rahadi, D. R. (2023). Pengantar Partial Least Squares Structural Equation Model (PLS-SEM). Lentera Ilmu Madani

Rasool, S. F., Mohelska, H., Rehman, F. U., Raza, H., & Asghar, M. Z. (2025). Exploring the nexus between a supportive workplace environment, employee engagement, and employee performance in the Kingdom of Saudi Arabia. Administrative Sciences, 15(6), 1-21. https://doi.org/10.3390/ admsci15060230

Sabilalo, M. A., Kalsum, U., Nur, M., & Makkulau, A. R. (2020). Pengaruh lingkungan kerja dan kemampuan kerja terhadap motivasi kerja dan kenerja pegawai biro organisasi sekretariat daerah Provinsi Sulawesi Tenggara. SEIKO: Journal of Management & Business, 3(2), 151-169. https://doi.org/10.37531/sejaman.v3i2.757

Safitri, U. L., Widagdo, B., & Novianti, K. R. (2022). The influence of work motivation and workload on employee performance with job satisfaction as a mediation variable. Jamanika: Jurnal Manajemen Bisnis dan Kewirausahaan, 02(02), 120-128. https://doi.org/10.22219/jamanika.v2i02.21964

Septia, I. P., & Josiah, T. (2025). Pengaruh kepemimpinan dan motivasi kerja terhadap kinerja pegawai Dinas Pertanian Kabupaten Tulang Bawang. Jurnal Fokus Manajemen, 5(1), 123-136. https://doi.org/10.37676/jfm.v5i1.8015

Sumarjo, W., Setyowati, A., Haerofiatna, H., Haryadi, D., & Rozi, A. (2023). Work motivation antecedents: The effect of human resources development in improving employee performance. JENIUS: Jurnal Ilmiah Manajemen Sumber Daya Manusia, 6(3), 535-551. https://doi.org/10.32493/JJSDM.v6i3.23745

Tammubua, M. H., Warokka, A., & Aqmar, A. Z. (2025). Unlocking public service potential: The impact of competency and career development on local government performance in emerging economies. International Journal of Innovative Research and Scientific Studies, 8(3), 2614-2628. https://doi.org/10.53894/ijirss.v8i3.7060

Untari, U. D., Qomariah, N., & Martini, N. N. P. (2024). Efforts to improve hospital employee performance through human resource and competency development. Journal of Economics, Finance and Management Studies, 07(07), 4361-4368. https://doi.org/10.47191/jefms/v7-i7-54

Wang, Y., Park, J., & Gao, Q. (2025). Digital leadership and employee innovative performance: The role of job crafting and person-job fit. Frontiers in Psychology, 16, 1492264. https://doi.org/10.3389/fpsyg.2025.1492264

Wau, J., & Purwanto, P. (2021). The effect of career development, work motivation, and job satisfaction on employee performance. Jurnal Aplikasi Manajemen dan Bisnis, 7(2), 262-271. https://doi.org/10.17358/jabm.7.2.262

Wibowo, M. P., Kartika, F., Nasution, S. W., Azim, F., & Rasyid, A. (2023). Pengaruh pengembangan sumber daya manusia dan motivasi instrinsik terhadap kinerja pegawai. Jurnal Manajemen dan Bisnis, 5(2), 135-139. https://doi.org/10.30743/jmb.v5i2.7725

Yuliastina, M., Maulida, D. A., Amelia, W. R., & Alfian, A. (2025). Penguatan kinerja pemerintah daerah melalui kejelasan sasaran anggaran, akuntabilitas, dan transparansi. Jurnal Akuntansi Keuangan dan Kontemporer, 8(2), 14-30. https://doi.org/10.30596/jakk.v8i1.22631