Table of Contents

Factors influencing employee loyalty among Gen Z: Job satisfaction as intervening

1-14

Modeling customer satisfaction and revisit intention towards Cocorico Restaurant

15-32

The effectiveness of servant leadership in enhancing innovative work behavior: The art of job engagement

33-44

Factors shaping behavioral intention to use digital wallets in marketplace applications

45-56

Improving the administrative staff performance: A study of training and development factors

57-66

The role of brand love on brand satisfaction, brand engagement, and brand loyalty

67-78

The determinant factors of repurchase intention at shopping products in e-commerce

79-98

Workload, organizational commitment, and turnover intention: Job satisfaction as mediation

99-108

The role of customer satisfaction as mediator in the relationship between brand experience and brand loyalty

109-122